Privacy Policy - RKS Bullion

At RKS Bullion, your privacy is of utmost importance to us. We are committed to protecting your personal and financial data and ensuring complete transparency about how your information is collected, used, and safeguarded when you visit our website www.rksbullion.com, use our mobile application, or interact with our services.

1. Information We Collect

We collect personal, transactional, and technical information to provide you with secure and efficient bullion trading and investment services.

a. Personal Information

• Full Name
• Email Address
• Contact Number
• Residential / Business Address
• Date of Birth
• PAN / Aadhaar Number (for KYC compliance)
• Bank Account Details (for payments and refunds)
• Identity and Address Proof documents

b. Transactional Information

• Purchase and order history (gold, silver, bullion, etc.)
• Payment details (via secure gateway – we never store card or CVV data)
• Delivery or storage preferences

c. Technical Information

• IP Address, browser type, and device details
• Operating system and session data
• Cookies, website analytics, and traffic sources

2. How We Use Your Information

We use your data to ensure smooth and secure transactions while improving your user experience. This includes:

• Account creation and verification
• Processing orders, payments, and deliveries
• KYC and AML verification as per regulatory norms
• Sending market updates, offers, and notifications
• Enhancing our services, security, and functionality
• Responding to support requests or complaints
• Fulfilling legal and regulatory obligations

3. Data Protection and Security

Your security is our top priority. We employ robust measures to protect your data, including:

• 256-bit SSL encryption for all online exchanges
• PCI-DSS compliant secure payment gateways
• Regular system audits and security assessments
• Strict access control and internal confidentiality policies
• Secure data storage under Indian IT and privacy laws

While we take all possible precautions, please note that no electronic storage or internet transmission is 100% secure. We continuously update our systems to ensure your safety.

4. Sharing of Information

We never sell or rent your personal data. Information is shared only when necessary, such as:

• Service Providers: Trusted third parties like payment processors, logistics partners, and KYC verification agencies who help us operate efficiently.
• Legal Authorities: When required by applicable law, regulation, or court order.
• Business Transfers: In the event of a merger, acquisition, or restructuring, where data may be securely transferred under confidentiality agreements.

All third-party partners are bound by strict confidentiality and data protection obligations.

5. Cookies Policy

We use cookies to enhance your experience and website performance. Cookies help us:

• Recognize returning users
• Save login preferences and shopping sessions
• Track analytics and site performance
• Personalize content and promotions

You may disable cookies in your browser settings. However, some website features may not function properly as a result.

6. Data Retention

We retain your personal information only as long as necessary to:

• Complete your transactions and service obligations
• Comply with legal, accounting, and regulatory requirements
• Support dispute resolution and fraud prevention

After this period, your data is securely deleted or anonymized.

7. Your Rights

You have the right to:

• Access and review your personal data
• Request corrections or updates
• Withdraw consent for promotional communication
• Request data deletion (subject to legal retention obligations)

To exercise these rights, please email us at sales@rksbullion.com.

8. Third-Party Links

Our website may contain links to third-party websites or apps. RKS Bullion is not responsible for their privacy practices or content. We encourage you to read the privacy policies of such external sites before sharing any personal data.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in business practices, technologies, or legal requirements. All updates will be posted on this page with the latest “Last Updated” date.

10. Contact Us